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Service Management Specialists for Small to Medium Enterprises
Welcome to Helpdesk Solutions, your trusted partner in Service Management excellence. Established in 2008, Helpdesk Solutions began as a specialised provider of Helpdesk and IT Service Management solutions. Over the years, our commitment to delivering exceptional service and staying at the forefront of industry advancements has led to our evolution into a comprehensive Enterprise Service Management consultancy.
Our Journey
A Legacy of Service Excellence
Founded with a vision to address the unique challenges of Helpdesk operations, Helpdesk Solutions quickly became a recognised name in the industry. Our close affiliations with the Helpdesk Association Australia (HDAA) have played a pivotal role in shaping our understanding of evolving service management needs.
As the landscape of service management evolved, so did Helpdesk Solutions. We recognised the growing demands of small to medium enterprises in New Zealand and Australia for robust, end-to-end service management solutions. This realisation fueled our expansion beyond Helpdesk and IT Service Management to become a comprehensive Enterprise Service Management consultancy.
Expanding Horizons
From Helpdesk to Enterprise Service Management
Our Commitment to You
Navigating Your Service Management Journey
At Helpdesk Solutions, we understand that each organisation is unique, and your service management needs are dynamic. Our team of seasoned professionals is dedicated to assisting you on your service management journey. Whether you're embarking on requirements gathering and documentation or seeking guidance on Service Management tool selection and implementation, we are here to ensure your success.
Why Choose Helpdesk Solutions?
Ready to find out more?
Thank you for considering Helpdesk Solutions as your Service Management partner. We look forward to navigating the dynamic service management landscape together, ensuring efficiency, excellence, and success for your organisation.