|
|
|
|
|
Build Surveys
- Automatically send surveys triggered by events in other applications such as a closed incident, claim or raised invice.
- Build advanced surveys easy within minutes
- Write mail merge type Email Invitations with WYSIWYG html editor and spell checker.
- Choose from many different question types, mark questions as mandatory
- Create your own style and logo
- Create Web Surveys with email invitations
- Create Email Surveys with the questions within the email body
- Specify Graphs and Chart for the out-of-the box Web Reports
- Use Page Skip Logic to bypass pages based on answers provided
- Preview Surveys, invitation and reports
- Configure Web Report access limitations and the Dashboard Report
|
|
 |
|
|
|
|
Launch Surveys
- Email Launch: Send your survey via email & track responses
- Web Launch: Post your survey on the internet and send email invitation.
- External Trigger: Trigger your survey from other applications such as Customer Relationship Management sytems, Helpdesk Applications, ERP
- The response data can be viewed in real time in the out-of-the-box web reports
- Survey invitations stay valid until the survey is completed or the cut off date has been reached. Responses are saved while survey is conducted.
- Different Styles are available which can be used or create your own using your organisation's colors and logo.
|
|
| |
|
|
|
|
Advanced Web reports come ready out of the box for any survey created.
- Web Reports with trending and drilldown enable access to the individual survey response.
- View respondent data supported by Gauges, Bar, Pie, and Line Charts
- Copy data, graphs and charts to PowerPoint, Email & Word
- Publish your survey results to the internet, for public or the Intranet for controlled access viewing
- Display Dashboard Reports showing Key Performance Indicators (KPIs) on flatscreens in your call center
|
|
| |
|
|